53 Railway Parade,Lakemba, NSW 2195, Australia

We’re open
Monday – Friday: 8:30 a.m. – 5:00 p.m.
Saturday – Sunday: 9:00 a.m – 5:00 p.m
Phone: 1300 882 823 or (02) 9759 1244
Email: info@bhcmedicalcentre.com.au

Frequently Asked Questions

Please read our FAQ before sending us a message.

Why BHC skin care products are so effective yet not expensive?
Because we stick to the basic with simple ingredients. No fancy and expensive research, we don’t spend hundreds of thousands of dollars on advertising and expensive celebrities; movie stars endorsement, we can pass on the saving to our customers. We are also family own company. We don’t have to pay CEO or executives with massive salary. For similar products on the market it would cost 3-5 times the price.
Are BHC skin care products suitable for people in other countries?
BHC skin care products are designed for Australian skins which practically are skins of people from all over the world. Australia Climate is quite harsh. If the products are effective in Australia, it should have similar results in other climate.
What are the delivery charges for orders from the Online Shop?
Our delivery charge are: - Regular delivery is $8.50, and - Express delivery is $14.95 (this option may not be available for Dangerous Goods, ie flammable products) within Australia The delivery charge are flat rate regardless of volume, weight or destination. If the total cost of your order is over $100, delivery is free (Regular delivery only).
Which payment methods are accepted in the Online Shop?
You can use VISA, MasterCard, American Express or PayPal to purchase from our online store.
How long will delivery take?
When your parcel has been dispatched you’ll receive an email that includes a unique tracking code so you can find out where your parcel is at any time! From dispatch, the estimated metro delivery times are: - Regular delivery - 3 to 5 business days (excluding weekends*) Please note standard delivery time to WA is 4 - 6 days (excluding weekends*) - Express delivery - 1 to 2 business days (excluding weekends*) Please note Express delivery to WA postcodes other than 6000 - 6005 is 3 - 4 days (excluding weekends*) Due to seasonal and Public Holidays such as Easter and Christmas, delivery times may vary from normal. Please allow extra time for delivery during these peak periods. Please note that delivery may take a little longer to rural areas, so it’s best to order early. *Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure by PayPal.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via bank transfer are sent out on the day we receive the payment.
Do I receive an invoice for my order?
Yes , we will email you the invoice as soon as you complete online order

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